Shipping Policy

Estimated shipping delivery times:

USA: 3-5 business days

Canada: 5-10 business days

World: 10-20 business days

 

Your order will be sent out on average within 3 days of ordering.

*Shipments might be delayed in Canada due to the current status of the Strike with Canada Post*

 

International shipping:

 

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

We do not take responsibility for customs fees.

 

Order never arrived:

If your order didn’t end up arriving, be sure to let us know!

First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.

If the shipping address was correct, get in touch with us at admin@torontodrag.com noting your order number. Please allow 1-2 business days for response of missing shipments.

 

Returns policy

Damaged items:

 

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week’s time!

 

Wrong size:

 

If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out.

If you’d like a different size, email us at admin@torontodrag.com with the following;

-Order number

-First and last name on the order

-Size ordered

-Size Requested

 

 

Returns/exchanges:

 

If you would like to return or exchange an item(s) you can do so within 15 days of delivery for a full refund or exchange. Garments must be unused and unwashed. Please note that the customer will be responsible for the shipping and handling of the item(s). If you would like to return or exchange an item(s) please email admin@torontodrag.com for further instructions.

 

 

Booking cancelations:

 

Bookings for performers will be paid in full before the event is set to take place. Booking cancelations must be made 24 hours before the event and will result in a $50 cancelation fee. Cancelations made within 48 hour of the event will result in a cancelation fee of 50% of the negotiated pricing.